Returns, Exchange, DOA
Return/Exchange/DOA
Policies
Electronics - (Pumps, Lights, Heaters, etc.)
We will exchange or give store credit for any electronics that are faulty on first use (DOA) if an issue arises after use please contact the manufacturer.
Equipment - (Sumps, Aquarium Kits, Terrariums, etc.)
We will exchange or give store credit for any unopened/undamaged products up to 14 days of purchase.
Supplements / Additives
We will exchange or give store credit for any unopened/undamaged products up to 14 days of purchase.
Frozen Food
All Sales Final - Sorry we do not offer any exchanges or credits on frozen foods.
Live Animals
All Sales Final - Sorry we do not offer any exchanges or credits on Live Animals. (Fish,Coral,Inverts,etc.)
Live Animal Guarantee
We offer the following warranties on Live Animals
SaltWater Fish - 24-Hours from time of purchase**
SaltWater Corals & Inverts - No Guarantee
Freshwater Fish - 7 Days from time of purchase**
Freshwater Inverts - No Guarantee
Advanced Species not covered - Dragonets, Anthias, Seahorses, Pipefish, Jawfish, Eels, Freshwater Nano Fish
**Any Credit would be based on a prompt notification of the incident followed by a water sample for testing and proof of death. If water testing shows an issue with the chemistry within your tank no credit will be issued. If the specimen was subject to damage from other tank mates or jumped out no credit will be issued. All livestock guarantees are limited to one replacement (I.E. we can not replace a replacement.)
Sorry No Cash/Credit Refunds
All Refunds will be in the form of store credit
With each order comes our Live Arrival Guarantee, each specimen is carefully inspected and will only be shipped if it meets our quality standards. Our packaging techniques have a very high success rate with shipping our livestock. We will issue store credit for any DOA loss given the following criteria is met:
Receive shipment on the first delivery attempt, and notify us via email within 4 hours of receipt including a clear photo of any issue for verification.
Packages shipped to a FedEx hold facility must be picked up within the first three hours of opening.
A clear photo of the dead specimen must be included in your email. In some circumstances we may ask that the coral be shipped back to us. In the event that a coral arrives stressed or damaged, we ask that you allow 1-2 weeks for the coral to be evaluated for DOA credit. Many corals bounce back and begin to quickly recover from shipping stress.
DOA credits will be applied in the form of a merchandise credit towards another order. This credit will be valid for 6 months from the date of issuance. There is no refund on shipping unless the carrier failed to deliver the package on time and has issued Aquatic Cove a credit.
Please Note:
Delays due to weather, mechanical failures, etc. which result in loss will not be covered under our Live Arrival Guarantee.
If a package is rejected for any reason, the customer will be responsible for the full cost of the invoice.
We are not responsible for errors in acclimation, general care (over or under lighting, water flow, water chemistry, temperature, or inter species coral aggression). If you are unsure about something, please ask. We are happy to help!
Appearance of corals (color, polyp size, etc) will vary from tank to tank due to different lighting, flow and water conditions. We try to provide an accurate representation of the coral in the photos and description, however, we are not responsible for differences in color, shape or size due to various tank conditions.